ServiceNow Certified System Administrator — Question 188

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

Answer options

• A. Can Contribute
• B. Cannot Author
• C. Can Read
• D. Can Write
• E. Can Author

Correct answer: A

Explanation

The 'Can Contribute' tab is specifically designed to define which users have permission to write articles in the knowledge base. Options like 'Cannot Author' and 'Can Read' do not grant writing permissions, while 'Can Write' and 'Can Author' may imply different levels of access that do not directly specify contributors.