ServiceNow Certified System Administrator — Question 165

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Answer options

• A. System Notification > Email > Notifications
• B. Administration > Notification Overview
• C. System Properties > Email > Settings
• D. User Preferences > Email > Notifications
• E. Click Gear > Notifications > New

Correct answer: A

Explanation

The correct answer is A, as the System Notification > Email > Notifications module is specifically designed for creating notification templates. The other options either provide an overview of notifications, settings adjustments, or user preferences, which do not facilitate the creation of new notification templates.