ServiceNow Certified System Administrator — Question 139

You are looking at a list of Active Incidents. You want to exclude Incidents with the state of Resolved. How might you do that?

Answer options

• A. On Search, select State, type not Resolved, press enter
• B. On State column title, right-click, select Filter Out > Resolved
• C. On the list of records, locate and right-click on the Resolved value, select Filter Out
• D. On the list of records, locate and right-click on the Resolved value, select Exclude
• E. Click Funnel icon, click AND, Select Resolved, is Not, State, click Run

Correct answer: C

Explanation

The correct answer is C because it accurately describes the action of right-clicking on the Resolved value to filter it out from the list. The other options do not provide the correct method to exclude Resolved incidents. For example, option A suggests using 'not Resolved' in a search, which may not effectively filter the list, while option B incorrectly states the action for filtering. Option D uses 'Exclude,' which is not the correct option in this context, and option E presents a more complex way that is not necessary.