ServiceNow Certified System Administrator — Question 136

A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? (Choose three.)

Answer options

• A. Asset Management
• B. Discovery
• C. Configuration Management (CMDB)
• D. Service Mapping
• E. Performance Analytics

Correct answer: B, C, D

Explanation

The correct answers, B, C, and D, are all focused on identifying and tracking infrastructure components. Discovery automates the identification of devices and applications, CMDB provides a comprehensive view of the configuration items, and Service Mapping illustrates how services are composed of these items. Asset Management and Performance Analytics, while useful, do not directly address the tracking of infrastructure components supporting eCommerce services.