ServiceNow Certified System Administrator — Question 110

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
✑ Incidents where the state is Closed
✑ Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Answer options

• A. Define the first condition; click AND button; define second condition; click Run
• B. Define the first condition; click AND button; define second condition; press enter
• C. Define the first condition; click OR button; define second condition; press enter
• D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
• E. Define the first condition; click > icon on breadcrumb, define second condition; press enter

Correct answer: A

Explanation

The correct answer is A because to filter records that satisfy both conditions, the user must use the AND operator, which combines the conditions. Options B and E do not utilize the Run button appropriately, while option C incorrectly uses the OR operator, which would not yield the desired results. Option D also fails to use the correct method for combining the conditions.