ServiceNow Certified System Administrator — Question 107
Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
Answer options
- A. Knowledge Authors
- B. Knowledge Contributors
- C. Knowledge Controller
- D. Knowledge Managers
- E. Knowledge Category Managers
- F. Knowledge Submitters
- G. Knowledge Owners
- H. Knowledge Taxonomy Owner
Correct answer: B, D
Explanation
Knowledge Contributors and Knowledge Managers are the correct answers because they have the necessary permissions to create and edit categories in the knowledge base. The other roles listed either lack the specific permissions or are not typically involved in category management.