ServiceNow Certified Implementation Specialist – Vendor Risk Management — Question 26

The VRM issue management process is frequently unique to an organization. What two ServiceNow provided building blocks were covered in this course to help with customer needs that might arise during the lifecycle of VRM issues? (Choose two.)

Answer options

• A. Flow Designer
• B. Service Management
• C. Workflow Editor
• D. Incident Management

Correct answer: A, D

Explanation

Flow Designer is a no-code tool that enables the automation of processes, making it vital for addressing VRM issues. Incident Management, on the other hand, specifically handles incidents that arise, ensuring effective resolution. The other options, while useful, do not directly address the unique needs of VRM issue management as effectively.