ServiceNow Certified Implementation Specialist – Vulnerability Response — Question 3

To ensure that Vulnerabilities are processed correctly, you can define a Service Level Agreement (SLA) for Vulnerability Response. To achieve this, you would:

Answer options

• A. Create a custom workflow to monitor the time between States
• B. Log in as a system admin, and using the globally scoped baseline SLA Modules
• C. Have the role of Vulnerability admin, but only in the Vulnerability Scope
• D. Make sure you have at least the sn_vul.vulnerability_write role and using the baseline SLA Application Modules

Correct answer: C

Explanation

The correct answer is C because having the role of Vulnerability admin within the Vulnerability Scope is essential for configuring SLA settings specifically for vulnerability management. Options A, B, and D are incorrect as they either pertain to general workflow creation, system admin access unrelated to the specific role, or roles that do not directly grant the necessary permissions for SLA management within the designated scope.