ServiceNow Certified Implementation Specialist – Vulnerability Response — Question 19

To facilitate the remediation of a Vulnerable Item what type of item is most commonly used?

Answer options

• A. Create a Problem
• B. Create a Security Incident
• C. Create a KB article
• D. Create a Change

Correct answer: D

Explanation

Creating a Change is the most effective way to address a Vulnerable Item, as it allows for systematic adjustments to be made in the system to mitigate the vulnerability. The other options, such as creating a Problem or a Security Incident, may help in managing the situation, but they do not directly facilitate the remediation process like a Change does.