ServiceNow Certified Implementation Specialist – Vulnerability Response — Question 1

When an approval is rejected for a Vulnerable Item exception, what happens to the State field for that record?

Answer options

• A. It reverts to ‘Analysis’
• B. It is set to ‘New’
• C. It is set to ‘In Review’
• D. It will be set back to its previous value

Correct answer: D

Explanation

The correct answer is D because when an approval is rejected, the system restores the State field to its last known status before the approval process. The other options incorrectly suggest that the State field is set to a new predefined status instead of reverting.