ServiceNow Certified Implementation Specialist – Strategic Portfolio Management — Question 67

Which of these items should implementers create/configure first during an SPM implementation?

Answer options

• A. Demand management
• B. Dashboards
• C. Business units
• D. Lenses

Correct answer: C

Explanation

Business units should be established first in an SPM implementation as they serve as the foundational structure for organizing and managing resources. Without defining business units, other components like demand management, dashboards, and lenses may not align effectively with the overall strategy. Therefore, while the other options are important, they depend on the configuration of business units.