ServiceNow Certified Implementation Specialist – Strategic Portfolio Management — Question 29

What is the formula for Forecasted Utilization?

Answer options

• A. Assigned Hours/Capacity
• B. Confirmed Hours/Capacity
• C. (Allocated Hours + Confirmed Hours)/Capacity
• D. Allocated Hours/Capacity

Correct answer: C

Explanation

The correct answer is C because Forecasted Utilization is determined by the sum of Allocated and Confirmed Hours divided by Capacity. Options A and B do not include both necessary components, while option D only considers Allocated Hours, leaving out Confirmed Hours essential for accurate forecasting.