ServiceNow Certified Implementation Specialist – Security Incident Response — Question 66

When designing the Security Incident Catalog what should happen to all catalog items?

Answer options

• A. All catalog items should be displayed. These represent incidents common to all businesses.
• B. All catalog items should be designed specifically to that customer's agreed needs.
• C. All catalog items should be removed. They're just examples, and must be replaced by different ones specific to that customer.
• D. All catalog items should be renamed to suit the language for that customer, so users know which to pick.

Correct answer: B

Explanation

The correct answer is B because the Security Incident Catalog should be customized to align with the specific needs of the customer. Options A, C, and D do not address the necessity for tailoring the catalog items to meet the unique requirements of the customer, making them less appropriate choices.