ServiceNow Certified Implementation Specialist – Security Incident Response — Question 43

Knowledge articles that describe steps an analyst needs to follow to complete Security incident tasks might be associated to those tasks through which of the following?

Answer options

• A. Work Instruction Playbook
• B. Flow
• C. Workflow
• D. Runbook
• E. Flow Designer

Correct answer: D

Explanation

The correct answer is D, Runbook, as it specifically contains detailed instructions for operational tasks, including those related to Security incidents. The other options such as Work Instruction Playbook, Flow, Workflow, and Flow Designer may provide guidance or structure, but they do not focus solely on the step-by-step procedures needed for incident handling.