ServiceNow Certified Implementation Specialist – Security Incident Response — Question 15
When a service desk agent uses the Create Security Incident UI action from a regular incident, what occurs?
Answer options
- A. The incident is marked resolved with an automatic security resolution code
- B. A security incident is raised on their behalf but only a notification is displayed
- C. A security incident is raised on their behalf and displayed to the service desk agent
- D. The service desk agent is redirected to the Security Incident Catalog to complete the record producer
Correct answer: B
Explanation
The correct answer is B because selecting this action raises a security incident but does not present the full incident details to the agent, only a notification. The other options incorrectly suggest resolutions or interactions that do not occur when the UI action is executed.