ServiceNow Certified Implementation Specialist – Security Incident Response — Question 101
Chief factors when configuring auto-assignment of Security Incidents are __________.
Answer options
- A. Agent group membership, Agent location and time zone
- B. Security incident priority, CI Location and agent time zone
- C. Agent skills, System Schedules and agent location
- D. Agent location, Agent skills and agent time zone
Correct answer: D
Explanation
The correct answer D highlights the importance of agent location, skills, and time zone in effectively assigning security incidents. Options A, B, and C include elements that are less critical to the auto-assignment process, such as group membership and CI location, which do not directly impact the assignment efficiency.