ServiceNow Certified Implementation Specialist – Software Asset Management — Question 74

For which of the following reasons could an installation be unlicensed at the Product Result level?

Answer options

• A. The software installation was not completed correctly due to an incorrect workflow set-up.
• B. Software installation records are not associated with a software discovery model.
• C. The software normalization process has not yet run.
• D. The software discovery model is not mapped to the appropriate software model.
• E. The software installation has not been fully reconciled.

Correct answer: B

Explanation

The correct answer is B because if software installation records are not linked with a software discovery model, the system cannot identify the software as licensed. Options A, C, D, and E refer to different aspects of the installation process but do not directly prevent the system from recognizing the installation as unlicensed at the Product Result level.