ServiceNow Certified Implementation Specialist – Software Asset Management — Question 71

A user is notified their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?

Answer options

• A. Nothing; the workflow stops.
• B. The user’s manager must approve or decline the reclamation.
• C. The reclamation candidate is removed from the candidate list.
• D. The software is reclaimed since it was not in use the notification was only informational.
• E. A justification is requested and submitted to Change Management for approval.

Correct answer: B

Explanation

The correct answer is B because when a user declines approval for a reclamation, the next step involves the user's manager needing to provide their approval or denial. The other options do not accurately reflect the necessary actions that should follow a user's decision to decline.