ServiceNow Certified Implementation Specialist – Software Asset Management — Question 7

ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.
In which phase is the software running on a device identified?

Answer options

• A. Classification
• B. Scanning
• C. Exploration
• D. Identification

Correct answer: C

Explanation

The correct answer is C, Exploration, because this phase is where the software and services running on devices are specifically identified. The other phases serve different purposes: Scanning is for locating devices, Classification organizes them, and Identification is about recognizing the devices themselves.