ServiceNow Certified Implementation Specialist – Software Asset Management — Question 54

On the License Workbench, which of the following is defined as the “Estimated cost of remediating non-compliance”?

Answer options

• A. Software spend
• B. Reconciliation cost
• C. True-down cost
• D. Over-licensed cost
• E. True-up cost

Correct answer: E

Explanation

The correct answer, True-up cost, refers to the expenses incurred to align software usage with licensing agreements after an audit or compliance check. The other options, such as Software spend and Reconciliation cost, do not specifically address expenses related to correcting non-compliance, while True-down cost and Over-licensed cost pertain to different aspects of licensing management.