ServiceNow Certified Implementation Specialist – Software Asset Management — Question 4

As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)

Answer options

• A. Fix script
• B. Scheduled job
• C. Business rule
• D. Integration
• E. Workflow

Correct answer: B, C

Explanation

The correct answers are B and C because a Scheduled job regularly updates and normalizes software discovery models, while a Business rule applies specific criteria and logic for normalization. The other options, such as Fix script, Integration, and Workflow, do not directly pertain to the normalization process in the same way.