ServiceNow Certified Implementation Specialist – Software Asset Management — Question 39

Which stage of the software asset lifecycle includes all of the following steps?
Discovering software in the environment
Normalizing installed software to standards
Reconciling entitlements to discovered software
Remediating detected variances

Answer options

• A. Sunset
• B. Manage
• C. Support
• D. Source
• E. Plan

Correct answer: B

Explanation

The correct answer is B, Manage, as this phase encompasses all the necessary activities to oversee and optimize software assets. The other options do not include the comprehensive steps related to software discovery, normalization, reconciliation, and remediation.