ServiceNow Certified Implementation Specialist – Software Asset Management — Question 19

Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?

Answer options

• A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.
• B. Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.
• C. Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.
• D. Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.

Correct answer: A

Explanation

The correct answer is A because reviewing the Last updated date on the dashboard provides direct information about the status of the download jobs. Option B is incorrect as it only checks if a rule has been triggered, not the actual download status. Option C does not confirm if the content has been downloaded; it only indicates if a job has finished. Option D relies on a rough estimate of records, which may not accurately reflect the download status.