ServiceNow Certified Implementation Specialist – Software Asset Management — Question 140

A user is notified their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?

Answer options

• A. Nothing happens.
• B. The user’s manager must approve or decline the reclamation.
• C. The reclamation candidate is removed from the candidate list.
• D. The software is reclaimed since it was not in use.

Correct answer: B

Explanation

The correct answer is B, as when a user declines approval, the next logical step is for their manager to make the decision on the reclamation. Options A, C, and D do not follow the established workflow since they ignore the necessity for managerial input in this scenario.