ServiceNow Certified Implementation Specialist – Software Asset Management — Question 136

Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?

Answer options

• A. Notify users of the software retirement
• B. Expire any active software entitlements
• C. Uninstall all instances of the software
• D. Recover the software entitlements

Correct answer: A

Explanation

The correct answer is A, as notifying users is crucial for ensuring they are aware of the upcoming changes and can prepare accordingly. Options B, C, and D, while important steps in the retirement process, should follow after users have been informed to minimize disruption.