ServiceNow Certified Implementation Specialist – Software Asset Management — Question 124

If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.

Answer options

Correct answer: B

Explanation

The correct answer is B because modifying scripts and business rules without proper authorization can lead to compliance risks and operational issues. It's essential to follow established processes and guidelines when addressing customer concerns to ensure integrity and reliability.