ServiceNow Certified Implementation Specialist – Software Asset Management — Question 105

The process of determining compliance by comparing software rights owned with normalized software installations discovered is __________________ .

Answer options

• A. Discovery
• B. Allocation
• C. Normalization
• D. Reconciliation

Correct answer: D

Explanation

The correct answer is D, Reconciliation, as it involves verifying that the software rights are aligned with the actual installations. Discovery refers to identifying installed software, Allocation pertains to distributing software rights, and Normalization deals with standardizing data, but none of these processes involve the compliance assessment that Reconciliation does.