ServiceNow Certified Implementation Specialist – Risk and Compliance — Question 73

Which ServiceNow roles can manually move a Control record into the Monitor state? (Choose two.)

Answer options

• A. Control owner
• B. System admin
• C. Process owner
• D. Compliance manager

Correct answer: B, D

Explanation

The System admin (B) has overarching permissions that allow them to manage all aspects of records, including moving Control records into different states. The Compliance manager (D) is specifically tasked with overseeing compliance-related aspects, granting them the authority to make such transitions. The Control owner (A) and Process owner (C) do not possess the necessary permissions to change the state of Control records.