ServiceNow Certified Implementation Specialist – Risk and Compliance — Question 47

What would you use in order to accommodate a customer’s unique process around policy approvals? For example, each policy needs a second layer of approval.

Answer options

• A. Create a new field and create notifications
• B. Add a new related list to keep track of who has already approved it and who hasn’t approved yet
• C. Add a UI Action to track who the stakeholders are
• D. Create a new workflow in the workflow editor

Correct answer: D

Explanation

The correct answer is D, as creating a new workflow in the workflow editor allows for customization of the approval process to include multiple layers of approval. Options A, B, and C do not provide the same level of flexibility and automation needed to handle complex approval workflows effectively.