ServiceNow Certified Implementation Specialist – Risk and Compliance — Question 33

What type of customers may you encounter? (Choose three.)

Answer options

• A. Organization recently acquired and had some bad audit findings (using ServiceNow GRC to help restart their process)
• B. Organization with little to nothing in place already (implementing one or more core ServiceNow GRC applications)
• C. Organization undergoing a full GRC transformation (implementing all three core ServiceNow GRC applications at once or in a phased approach)
• D. Organization implementing ServiceNow GRC to help ease their Customer Service organization (using other tools to manage other processes)
• E. Organization implementing ServiceNow GRC to help ease their Help Desk organization (using other tools to manage other processes)

Correct answer: A, B, C

Explanation

The correct answers A, B, and C represent organizations at various stages of GRC implementation, indicating a need for ServiceNow GRC solutions. Options D and E focus on using GRC for customer service and help desk functions, which is not aligned with the core purpose of GRC applications.