ServiceNow Certified Implementation Specialist – Risk and Compliance — Question 24

You are working with your customer to determine necessary audit management workflow configurations. What should they know about the approval process for audit engagements? (Choose three.)

Answer options

• A. If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Follow Up state.
• B. If the engagement is approved and there are no remaining open tasks or issues, it automatically moves into the Closed state.
• C. If the engagement is rejected, it automatically moves back to the Fieldwork state.
• D. If the engagement is approved and there are remaining open tasks or issues, it automatically moves into the Fieldwork state.
• E. If the engagement is rejected, it automatically moves into the Scope state.

Correct answer: A, B, C

Explanation

Options A, B, and C correctly describe the behavior of the engagement approval process. Specifically, A indicates that it moves to Follow Up if issues remain, B clarifies that it closes if all tasks are complete, and C states it returns to Fieldwork if rejected. Options D and E are incorrect as they misrepresent the state transitions for approved or rejected engagements.