ServiceNow Certified Implementation Specialist – Project Portfolio Management — Question 120

Which demand category would a demand manager select, if they need to create an enhancement?

Answer options

• A. Change
• B. Strategic
• C. Defect
• D. Operational

Correct answer: B

Explanation

The correct answer is B, Strategic, as enhancements typically align with long-term goals and improvements in strategy. Options A, C, and D refer to different types of requests: changes are for modifications, defects focus on fixes, and operational deals with daily management tasks, none of which specifically target enhancements.