ServiceNow Certified Implementation Specialist – IT Service Management — Question 99

Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

Answer options

• A. itil
• B. task_worker
• C. sc_fulfiller
• D. catalog_fulfiller
• E. fulfiller

Correct answer: A

Explanation

The 'itil' role is commonly assigned to users involved in request fulfillment as it encompasses best practices in IT service management. The other options, such as 'task_worker', 'sc_fulfiller', 'catalog_fulfiller', and 'fulfiller', may not align with the broader ITIL framework that guides request fulfillment processes.