ServiceNow Certified Implementation Specialist – IT Service Management — Question 79

Which type of catalog item may be found in a Service Catalog?

Answer options

• A. Requested Items
• B. Order guides
• C. Categories
• D. Execution Plans

Correct answer: B

Explanation

Order guides are designed to streamline the ordering process by allowing users to request multiple items at once, making them a specific type of catalog item. Requested Items, Categories, and Execution Plans do not serve the same purpose as they represent different aspects of the catalog and do not facilitate the bulk ordering process.