ServiceNow Certified Implementation Specialist – IT Service Management — Question 77

What tools are available to the assignee to help resolve an Incident? (Choose two.)

Answer options

• A. Known Errors
• B. Resolutions from similar incidents
• C. CI Class Manager
• D. Incident Overview Dashboard
• E. Enterprise CMDB Dashboard

Correct answer: A, B

Explanation

The correct options, A and B, are valuable as they provide documented Known Errors and solutions from prior similar incidents, aiding in faster resolution. Options C, D, and E do not directly assist the assignee with resolving the current Incident but serve other purposes such as classifying CIs or providing dashboards.