ServiceNow Certified Implementation Specialist – IT Service Management — Question 63

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

Answer options

• A. On the Cart Layout, Columns tab, unselect Quantity column
• B. On the Catalog Item, Columns tab, unselect Quantity column
• C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity
• D. On the Catalog, Advanced View, unselect Use cart layout, select No quantity
• E. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Correct answer: C

Explanation

The correct answer is C because it specifically disables the use of the cart layout for the VPN item and allows you to select the option to not display the quantity field. Options A and B modify the display at a broader level and would affect other items, while options D and E do not directly address the specific request for the VPN catalog item.