ServiceNow Certified Implementation Specialist – IT Service Management — Question 49

Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?

Answer options

• A. Workflow Mapper
• B. Workflow Manager
• C. Flow Designer
• D. Flow Dashboard
• E. Process Designer

Correct answer: C

Explanation

The correct answer is C, Flow Designer, as it specifically allows users to automate processes with natural language input while requiring little to no coding. The other options, while they may relate to workflow management, do not provide the same level of natural language automation capabilities as Flow Designer.