ServiceNow Certified Implementation Specialist – IT Service Management — Question 43

What baseline Change Flows support the baseline Normal Change model?

Answer options

• A. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
• B. Change - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
• C. Change - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
• D. Change - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks

Correct answer: A

Explanation

The correct answer, A, includes the necessary steps of assessing, authorizing, and implementing in the Normal Change model. Option B introduces 'New' and 'Review' which do not fit the standard flow. Option C also includes 'New', which is not relevant, and option D mistakenly adds 'Close' instead of 'Implement', making them incorrect.