ServiceNow Certified Implementation Specialist – IT Service Management — Question 41

A tester wants to submit a bug report, because they are not able to see the Communicate Fix link under the Related Links on the Problem form.
What do you recommend that they confirm, before submitting the bug report? (Choose two.)

Answer options

• A. Tester is impersonating a user with communications.manager role
• B. Tester is impersonating the assignee, which has the problem_coordinator role
• C. Tester is impersonating a user with problem_coordinator role
• D. The Fix notes field is filled in and saved

Correct answer: C, D

Explanation

The correct answers are C and D because the tester must be impersonating a user with the problem_coordinator role to access the Communicate Fix link and ensure that the Fix notes field is properly filled and saved. Options A and B are incorrect as they do not guarantee the necessary permissions or completion needed to view the link.