ServiceNow Certified Implementation Specialist – IT Service Management — Question 35

When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)

Answer options

• A. Runbook Actions
• B. Knowledge
• C. SQL Queries
• D. Problems
• E. Changes
• F. Cases
• G. Incidents

Correct answer: B, D, E, F, G

Explanation

The correct options are Knowledge, Problems, Changes, Cases, and Incidents, as these are relevant resources that Agent assist can pull from to aid agents. Runbook Actions and SQL Queries are not typically classified as solutions in this context, thus they are not included in the correct answers.