ServiceNow Certified Implementation Specialist – IT Service Management — Question 28

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Answer options

• A. Edit in Catalog Item Designer
• B. Edit in Item Designer
• C. Edit in Catalog Builder
• D. Edit in Form Designer

Correct answer: C

Explanation

The correct option is C, as the Catalog Builder is specifically designed for creating and modifying catalog items, including adding input fields. The other options, while related to design, do not provide the comprehensive capabilities needed for this specific task.