ServiceNow Certified Implementation Specialist – IT Service Management — Question 220
What role is required to accept a Major Incident?
Answer options
- A. incident_admin
- B. itil_admin
- C. incident_manager
- D. major_incident_manager
Correct answer: D
Explanation
The major_incident_manager is specifically responsible for overseeing and accepting Major Incidents, ensuring that they are managed effectively. The other roles, such as incident_admin, itil_admin, and incident_manager, have different responsibilities and do not have the authority to accept Major Incidents.