ServiceNow Certified Implementation Specialist – IT Service Management — Question 209
How are the relationships between services and offerings that are built in Service Portfolio Management transferred to the Configuration Management Database (CMDB)?
Answer options
- A. Only parent:child (service:offering) relationships are automatically created in the CMDB
- B. If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB
- C. All CMDB relationships and dependencies are automatically created upon publishing the service and offerings
- D. Any required CMDB relationships and dependencies must be created manually
Correct answer: A
Explanation
The correct answer is A because only the parent:child relationships between services and offerings are automatically established in the CMDB. Options B and C are incorrect as they imply automatic creation of additional relationships that are not part of the standard process, and option D is wrong because it suggests that none of the relationships are created automatically.