ServiceNow Certified Implementation Specialist – IT Service Management — Question 139

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

What is this resource called?

Answer options

• A. Service Portal
• B. Service Dashboard
• C. Service Map
• D. Service One Stop Shop
• E. Service Catalog

Correct answer: E

Explanation

The correct answer is Service Catalog, as it specifically encompasses information related to services offered, including options and pricing. The other options like Service Portal and Service Dashboard do not provide a comprehensive listing of services in the same way that a Service Catalog does.