ServiceNow Certified Implementation Specialist – IT Service Management — Question 114

Your customer wants to use Incident Tasks on Incident records. But for efficiency reasons, they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? (Choose two.)

Answer options

• A. On Incident Properties, for Autoclose Incident Tasks, select Yes
• B. Edit system property com.snc.incident.autoclose.basedon.resolved_at
• C. On Incident Properties, for Close open Incident Tasks when Incident is closed or canceled, select Yes
• D. Enable system property com.snc.incident.incident_task.closure

Correct answer: C, D

Explanation

The correct answers are C and D because enabling the option in C allows Incident Tasks to close automatically when the parent Incident is closed or canceled. Option D also supports this functionality by activating the relevant system property for task closure. Options A and B do not address the requirement to close tasks based on the Incident's status.