ServiceNow Certified Implementation Specialist – IT Service Management — Question 112

When you activate the ITSM Roles plugin, what additional granular roles are created for the Incident application? (Choose two.)

Answer options

• A. sn_incident_update
• B. sn_incident_read
• C. sn_incident_write
• D. sn_incident_insert

Correct answer: B, C

Explanation

The correct answers are B and C because enabling the ITSM Roles plugin adds the sn_incident_read and sn_incident_write roles, which allow for reading and writing incident records. Options A and D are not generated by this plugin; sn_incident_update and sn_incident_insert roles pertain to different functionalities not specified in this context.