ServiceNow Certified Implementation Specialist – IT Service Management — Question 109

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Answer options

• A. Proposed, Accepted, Rejected, Cancelled
• B. Proposed, Accepted, Rejected, Reopened
• C. Proposed, Received, eCAB Convened, Closed
• D. New, Work in progress, Escalated, Communicated

Correct answer: A

Explanation

The correct answer, A, identifies the specific states associated with Major Incidents, which include Proposed, Accepted, Rejected, and Cancelled. Options B and C contain states that are not recognized in the context of Major Incident Management, while option D lists general incident states that do not apply specifically to Major Incidents.