ServiceNow Certified Implementation Specialist – IT Service Management — Question 105

Which record type would you use for a Computer request?

Answer options

• A. Record Producer
• B. Catalog Item
• C. Content Item
• D. Order Guide

Correct answer: B

Explanation

The correct answer is B, Catalog Item, as it is specifically designed for individual requests like a Computer request. Options A, C, and D do not fit this purpose; Record Producers are for creating records, Content Items are for grouping related items, and Order Guides help users order multiple items at once.