ServiceNow Certified Implementation Specialist – IT Service Management — Question 1

A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. What should you suggest to make it easier for the change user?

Answer options

• A. Use the Pin feature
• B. Make a Favorite
• C. Use the keyword search
• D. Drag the change tile to the Navigation pane

Correct answer: A

Explanation

The Pin feature allows users to keep frequently used changes readily accessible, enhancing efficiency. Creating a Favorite is a good alternative, but it does not provide the same immediate access as pinning. Using keyword search can help, but it's still an extra step compared to pinning. Dragging the change tile to the Navigation pane is not a standard procedure and may not be supported in this context.