ServiceNow Certified Implementation Specialist – Human Resources — Question 97

What determines when the HR Chat queue is available?

Answer options

• A. Schedule field on the HR Profile
• B. Schedule field on the User record
• C. HR Chat is always available
• D. Schedule field on the Queues record

Correct answer: D

Explanation

The availability of the HR Chat queue is governed by the Schedule field on the Queues record, making option D the correct choice. Options A and B refer to schedules that do not directly influence the chat queue's availability, while option C incorrectly states that HR Chat is always accessible.